Shouldn't a link to chat be the first thing we would offer a new user who asks something like this? At times it seems like we want to run new people off! We obviously have no trouble telling a new user why "we don't/can't do that here" but apparently we don't know how to post a link to chat...
No, it's not against any policy to be helpful.
Here's some helpful information: users with less than 20 reputation points cannot talk in chat.
Current advice (from my limited perspective) seems to be to give constructive feedback when downvoting. FWIW - I'm posting this 13 hours after you asked, and the question is already gone.
Perhaps the policy should be to put a little extra effort in when the question is being asked by a 1 rep user. For Example:
- Don't downvote without a comment
- If the comment is "this doesn't belong here" - then answer the question, where does it belong and how can I help OP get there?
I guess it comes back to goals. But, if a goal is to add additional, active users to the community, then the policy needs to reflect a bit more help to new users. Or at least, avoidance of some of the immediate hostility.
A link to chat would be great, if only it were a universal privilege. (My chat privileges were granted by the system not that long ago)